Processing Order
Once the order is received, you can process on that or can manage the order. Order will be processed further to different stages like New order to Preparing when order is being prepared then Preparing to Served when order is ready to serve, Served to Bill Payment to pay the bill if order is unpaid else Served to Complete, Bill Payment to Completed when order is completed and payment is done. Let's see how the order is managed from placed to complete
View Processing Stages
1. View processing stages
Timeline of order is shown that will be processed from New Order to Completed. It will process like New Order to Preparing then, Preparing to Served then, either Served to Bill Payment or Served to Completed. All the cancelled orders will be viewed in Cancelled stage. Here every individual stage is shown below
New Order
Preparing
Served
Bill Payment
Completed Order
Cancelled Order
Order Processing
1. Process New Order Stage
When dine in order will be placed by the customer, it will listed in new order of dine in service. Let's understand the whole process by taking one order - Order is placed and its order no is Order No - 3653122111544849. Here order - 3653122111544849 will be listed table wise for eg. if this order came from table T-04, it will be listed in T-04
2. Process Preparing Stage
Once the order is processed to preparing, you will find that order in preparing list under particular table
Open up the order and once the order is prepared and ready to serve, change the stage to served
Note:
Once the stage is processed to served it can't revert back to preparing. Also, order will not cancel once it has been served
3. Process Served Stage
Once the order is processed to served, you will find that order in served list under particular table
As you can view the dine in orders by table, view served order by table(Change)
Processing orders in served stage by table
Single Order
Once you have changed the order stage to served, the order will be found in the served orders of the particular table. Select the order, check the order amount, paid amount and remaining amount and then click add order to bill
Add order details for Single Order(Change)
Multiple Order
All the served orders of the particular table will be listed. You can select the orders that you want to merge for the bill payment. Check order amount, paid amount and remaining amount before you add orders to bill
After orders added to bill you will have a quick look of summary of merged orders. Customer name, mobile and no of orders, selected orders, manual items, manual additional charge will be viewed
Click on view more to view particular order. Order will be expanded
If you have more than one order then you can select the customer name whose name should be viewed in bill. Click on change and select the customer name
Manual Items and Manual Additional Charges
Add Manual Items To Bill
In the generate bill section you can manually add items for eg. some items like let's say we added margerita pizza after the order was placed then you have to add it manually. Click on add manual item
Search item name that you want to add. Manage the quantity, custom price items, toppings and add to bill
If you want to remove the manual item you can remove it from the bill before generating bill
Manual Additional Charge
In the generate bill section you can manually add additional charge for eg. Glass breaking charge or etc. Click on add manual additional charge to add the charge
Add charge name and amount
If you want to remove the manual additional charge you can remove it from the bill before generating bill
4. Process Bill Payment Stage
Note:
Order will be processed to bill payment stage only if any of your order is unpaid or some amount is remaining to pay. If all the orders are paid and no amount is remaining then order will be processed directly from served to complete
Once the order is processed to bill payment, you will find that order in bill payment list
Open up the order and set as paid when you receive the remaining amount from the customer
Note:
Once the stage is processed to complete it can't revert back to served or bill payment
5. View Complete Stage
Once the order is completed, you will find that order in the completed list
You can sort completed orders from new to old and old to new
You can also view any dated completed orders by selecting the date from the on the top right corner
You can print or share invoice
Share invoice via sharing invoice link through whatsapp, sms, or any other media. Share invoice pdf directly through whatsapp, and other media sources
6. View Cancel Stage
If the order is cancelled then it will be viewed in cancelled list
You can even track the refund status of the online payment order. You can check refund status only if the order is online. No refund status will be available for cash order
You can sort cancelled orders from new to old and old to new
You can also view any dated cancelled orders by selecting the date from the on the top right corner
