Processing Order
Once the order is received, you can process on that or can manage the order. Order will be processed further to different stages like New order to Preparing when order is being prepared then Preparing to On the way when order is left for delivery and On the way to Completed when order is delivered to the customer. Let's see how the order is managed from placed to complete
View Processing Stages
1. View processing stages
Timeline of order is shown that will be processed from New Order to Completed. It will process like New Order to Preparing then, Preparing to On the way then, On the way to Completed. All the cancelled orders will be viewed in Cancelled stage. Here every individual stage is shown below
New Order
Preparing
On The Way
Completed Order
Cancelled Order
Order Processing
Lets understand the whole order processing with an example -
1. Process New Order Stage
When home delivery order will be placed by the customer, it will listed in new order of home delivery service. Order is placed and its order no is Order No - 3653122111217528
2. Process Preparing Stage
Once the order is processed to preparing, you will find that order in preparing list
In this preparing stage you can add/update rider details like rider name and rider contact no who will deliver this order. This details will be viewed to customer to know who is going to deliver his food and he can even contact the rider
Open up the order and once the order is prepared and ready to deliver, change the stage to on the way
Note:
InstantMenu doesn't provide any delivery agents for home delivery. Outlet have to manage on their own for delivery agents
Note:
Once the stage is processed to on the way it can't revert back to preparing
3. Process On The Way Stage
Once the order is processed to on the way, you will find that order in on the way list
In this on the way stage you can add/update rider details like rider name and rider contact no who will deliver this order. This details will be viewed to customer to know who is going to deliver his food and he can even contact rider
Open up the order and once the order is delivered to the customer to their delivery address, change the stage to complete
Note:
InstantMenu doesn't provide any delivery agents for home delivery. Outlet have to manage on their own for delivery agents
Note:
Once the stage is processed to complete it can't revert back to on the way
Note:
If the order is still unpaid, pay in this stage itself or else order will not be completed
4. View Complete Stage
Once the order is completed, you will find that order in the completed list
You can sort completed orders from new to old and old to new
You can also view any dated completed orders by selecting the date from the on the top right corner
You can print or share invoice
Share invoice via sharing invoice link through whatsapp, sms, or any other media. Share invoice pdf directly through whatsapp, and other media sources
5. View Cancel Stage
If the order is cancelled then it will be viewed in cancelled list
You can even track the refund status of the online payment order. You can check refund status only if the order is online. No refund status will be available for cash order
You can sort cancelled orders from new to old and old to new
You can also view any dated cancelled orders by selecting the date from the on the top right corner
