Processing Order
Once the order is received, you can process on that or can manage the order. Order will be processed further to different stages like New order to Preparing when order is being prepared then Preparing to Pick up when order is ready to deliver and Pickup to Completed when order is picked up by the customer. Let's see how the order is managed from placed to complete
View Processing Stages
1. View processing stages
Timeline of order is shown that will be processed from New Order to Completed. It will process like New Order to Preparing then, Preparing to Pick Up then, Pick up to Completed. Here every individual stage is shown below
New Order
Preparing
Pickup
Completed Order
Cancelled Order
Order Processing
Lets understand the whole order processing with an example -
1. Process New Order Stage
When drivethru order will be placed by the customer, it will listed in new order of drive thru service. Order is placed and its order no is Order No - ORD1212364
2. Process Preparing Stage
Once the order is processed to preparing, you will find that order in preparing list
Open up the order and once the order is prepared, change the stage to pickup
Note:
Once the stage is processed to pickup it can't revert back to preparing
3. Process Pick Up Stage
Once the order is processed to pickup, you will find that order in pickup list
Open up the order and once the order is picked up by the customer, change the stage to complete
Note:
Once the stage is processed to complete it can't revert back to pickup
Note:
If the order is still unpaid, pay in this stage itself or else order will not be completed
4. View Complete Stage
Once the order is completed, you will find that order in the completed list
You can sort completed orders from new to old and old to new
You can also view any dated completed orders by selecting the date from the on the top right corner
You can print or share invoice
Share invoice via sharing invoice link through whatsapp, sms, or any other media. Share invoice pdf directly through whatsapp, and other media sources
5. View Cancel Stage
If the order is cancelled then it will be viewed in cancelled list
You can even track the refund status of the online payment order. You can check refund status only if the order is online. No refund status will be available for cash order
You can sort cancelled orders from new to old and old to new
You can also view any dated cancelled orders by selecting the date from the on the top right corner
