Processing Order
Once the order is received, you can process on that or can manage the order. Order will be processed further to different stages like New order to Preparing when order is being prepared then Preparing to Served when order is ready to serve and Served to Completed when order is served to the customer. Let's see how the order is managed from placed to complete
View Processing Stages
1. View processing stages
Timeline of order is shown that will be processed from New Order to Completed. It will process like New Order to Preparing then, Preparing to Served then, Served to Completed. Here every individual stage is shown below
New Order
Preparing
Served
Completed Order
Cancelled Order
Order Processing
Lets understand the whole order processing with an example -
1. Process New Order Stage
When room order will be placed by the customer, it will listed in new order of room service. Order is placed and its order no is Order No - ORD1212364
2. Process Preparing Stage
Once the order is processed to preparing, you will find that order in preparing list
Open up the order and once the order is prepared and ready to serve, change the stage to served
Note:
Once the stage is processed to served it can't revert back to preparing
3. Process Served Stage
Once the order is processed to served, you will find that order in served list
Open up the order and once the order is served to the customer to their room, change the stage to complete
Note:
Once the stage is processed to complete it can't revert back to served
Note:
If the order is still unpaid, pay in this stage itself or else order will not be completed
4. View Complete Stage
Once the order is completed, you will find that order in the completed list
You can sort completed orders from new to old and old to new
You can also view any dated completed orders by selecting the date from the on the top right corner
You can print or share invoice
Share invoice via sharing invoice link through whatsapp, sms, or any other media. Share invoice pdf directly through whatsapp, and other media sources
5. View Cancel Stage
If the order is cancelled then it will be viewed in cancelled list
You can even track the refund status of the online payment order. You can check refund status only if the order is online. No refund status will be available for cash order
You can sort cancelled orders from new to old and old to new
You can also view any dated cancelled orders by selecting the date from the on the top right corner
